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Services

Maintenance & Support

We keep your systems healthy, secure and up to date long after launch.

01 What you get

Deliverables, not promises

Every engagement ends with these in your hands — written into the quote before we start.

  1. 01A support agreement with response times in writing
  2. 02Monitoring, so we often call you before you call us
  3. 03Security patches and version upgrades
  4. 04Retraining when your staff change
  5. 05On-site visits from Kabul and Jalalabad
  6. 06A monthly health report of your system
02 Our Process

How an engagement runs

A simple, transparent process in four steps.

  1. Discover

    We learn your goals, workflows and constraints, then agree a clear plan and quote.

  2. Design

    Wireframes and a design system tailored to your brand — approved before we build.

  3. Build

    Short development cycles with working software you can review at every step.

  4. Launch & support

    Deployment, team training, and long-term security and maintenance.

A standard system goes live in 2–6 weeks. Larger hospitals and universities take longer, mostly because of existing data.

03 Proof

Already running in production

Our own systems are the case studies. The same engineers, the same stack, the same offices.

Hospital platform

Hospital Management System

Eight hospitals supported from Kabul and Jalalabad — on the phone, remotely and on site.

Live in 8+ organisations See the system
Business platform

Karyaal

Version upgrades and backups for 150+ businesses under an annual agreement.

Live in 150+ organisations See the system
04 Engagement

Three ways to work with us

Pick the shape that fits the work. Every one comes with a written quote and a named engineer.

Fixed scope

A defined deliverable, a fixed price and a date. Best for a website, an app or a single module.

Request a quote

Monthly retainer

A block of engineering hours every month for changes, integrations and support as you grow.

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Dedicated team

Engineers assigned to your organisation, working from our offices or yours, for long programmes.

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Stack IIS SQL Server Windows desktop

05 Questions

Before we start

How do you price a project?

From a written specification. After a free consultation we send a scope, a price and a schedule — you sign the scope before we write a line of code.

Who owns the code?

You do, for anything built for you. Source code and documentation are handed over at the end of the project.

Can you work with a system we already have?

Yes. We integrate with what you run — SMS, payments, lab devices, Excel, an older database — or migrate it into something new, verified line by line.

Where does the work happen?

In our Kabul and Jalalabad offices, with on-site visits for discovery, training and go-live. We serve organisations in every province.

Next step

Let's scope it together

Tell us what you need. We will come back with a clear plan and a written quote.

Request a quote Usually within one business day
Maintenance & Support Request a quote